Due to contractual obligations, we do not accept orders from Ohio.
Contact us for a freight cost on areas that do not show shipping. All taxes in the US and taxes and duties  for countries outside of the US are the responsibility of the customer.

• **FREE SHIPPING on all orders of $999 in the continental (Alaska excluded) USA (a small packaging/handling charge will apply to free shipping orders).

  Add'l Freight Charges Apply for Schools,Construction Sites, Non-Attended docks

• If your shipment is sent via motor freight you will receive notice of how to contact the shipper.
• It is your responsibility to schedule the delivery with the freight carrier (carrier will call you).  
• We will send photos of all motor-freight orders prior to shipping.  Please acknowledge receipt of the photos.
• Your package should be in the same condition as shown in the photos when it arrives, if not, you must note on the drivers delivery bill that packaging is damaged.
• Motor Freight shipments (generally orders over 200 lbs. or items longer than 96") are delivered to the end of the truck at your curbside. You are responsible to get the material off the truck.
• The following additional services for motor-freight shipments  must be scheduled with Beacon Hill prior to the shipment. Contact us when placing your order. These charges apply to all orders including free shipping orders.

                     **If you are NOT able to remove the pallet(s) or box(es) from the truck, then a lift gate cost of $105 is required and the driver will leave the pallet/box at the end of your driveway. 

                        If you need the pallet/box placed in your garage, then an additional cost of $70 ($175 total) will be added. 

• Please notify us if you are in a location that a 53' truck cannot access.

Acceptance of the shipment is acknowledgement to the transportation company that the articles delivered by them were in good condition and properly packaged.

Count the number of packages that you are receiving and compare it with the quantity on the freight bill.  Shortages should be noted on the freight bill so there is recourse with the freight carrier for missing packages.

Inspect all sides of the package. Top; Bottom; Ends; Front and Back

Look at the condition of the package upon delivery.  Are there holes in the package? Are there footprints on the package? Are the corners crushed or is the package ripped?  Is it wet or water stained?  If you find holes, footprints, or any other reason to suspect damage, it must be noted (i.e. rec’d 2 boxes, 1 has carton torn).   Note it on the driver’s delivery bill whether you accept the shipment or not, have the driver sign the bill with your notation.

Open all packages immediately, even if they look unharmed.  Sometimes there is concealed damage, especially with glass.  Once the driver leaves the package the freight carrier will not accept responsibility for any damage.

If damage has occurred, notify the freight carrier immediately.  Do not destroy any packaging or material; it may need to be inspected by the carrier.

The carrier (not Beacon Hill Supply) who delivers your order is responsible for loss and damages.

You must note any damage to any of the packaging on the freight bill before signing.

You, the consignee, is responsible for filing a claim with the carrier.

If you are filing a claim, do not destroy the box or packaging materials, this may need to be inspected by the carrier.

Product delivered by UPS, FEDEX, USPS that has visible damage to the carton must be inspected within 3 days for concealed damage. Failure to do so will negate any damage claim.  

Product that is visibly damaged in transport from a motor freight company must be refused or noted on the freight bill. Once you accept a product it becomes your responsibility to file for freight claims. Concealed damage must be reported immediately to the freight carrier.