Due to contractual obligations, we do not accept orders from
Contact us for a freight cost on areas that do not show shipping. All taxes in the US and taxes and duties for countries outside of the US are the
responsibility of the customer.
- **FREE SHIPPING on all orders of
$599 in the continental (Alaska excluded) USA (a small packaging/handling charge will apply to free shipping orders).
- If your shipment is sent via
motor freight you will receive notice of how to contact the shipper.
- It is your responsibility to schedule
the delivery with the freight carrier (carrier will call you).
- We will send photos of all motor-freight orders prior to shipping. Please acknowledge receipt of the photos.
- Your package
should be in the same condition as shown in the photos when it arrives, if not, you must note on the drivers delivery bill that packaging is
Freight shipments (generally orders over 200 lbs. or items longer than
96") are delivered to the end of the truck at your curbside. You are responsible to get the material off the truck.
- The following additional services for motor-freight shipments must be scheduled with Beacon Hill prior to the shipment. Contact us when placing your order. These charges apply to all orders including free shipping orders.
**If you are NOT able to remove the pallet(s) or box(es) from the truck, then a lift gate cost of $85 is required and the driver will leave the
pallet/box at the end of your driveway. If you need the pallet/box placed in your garage, then an additional cost of $70 ($155
total) will be added.
- Please notify us if you are in a location that a 53' truck cannot access.
Acceptance of the shipment is acknowledgement to the
transportation company that the articles delivered by them were in good
condition and properly packaged.
number of packages that you are receiving and compare it with the quantity on
the freight bill. Shortages should be
noted on the freight bill so there is recourse with the freight carrier for
sides of the package. Top; Bottom; Ends;
Front and Back
the condition of the package upon delivery.
Are there holes in the package? Are there footprints on the package? Are
the corners crushed or is the package ripped?
Is it wet or water stained? If
you find holes, footprints, or any other reason to suspect damage, it must be
noted (i.e. rec’d 2 boxes, 1 has carton torn).
Note it on the driver’s delivery bill whether you accept the shipment
or not, have the driver sign the bill with your notation.
Open all packages immediately, even if they look
unharmed. Sometimes there is concealed
damage, especially with glass. Once the
driver leaves the package the freight carrier will not accept responsibility for any damage.
If damage has occurred, notify the freight carrier
immediately. Do not destroy any
packaging or material; it may need to be inspected by the carrier.
The carrier (not Beacon Hill Supply) who delivers your
order is responsible for loss and damages.
must note any damage to any of the
packaging on the freight bill before
You, the consignee, is responsible for filing a claim with
If you are filing a claim, do not destroy the box or packaging materials, this
may need to be inspected by the carrier.